I'm Interested

1. Register your dog

Register a new account online. Registration does not commit you to daycare or boarding; it gives us the information needed before showing visitors around.

2. Choose your service

Grooming: you do not need to attend daycare. Please register first; appointments are subject to suitability and our health requirements. Females in season are excluded from all services.

Daycare & boarding: call us or book a “Mucky Pupz Tour” online. This 20–30 minute weekend visit lets you see the facilities, ask questions and introduce your dog. Children under 18 must not enter operational dog-handling areas. They may remain in vehicles under appropriate supervision or in designated private residential areas where applicable.

3. Arrange an assessment

If the tour goes well, we arrange a two-hour weekday assessment, 1:30pm–3:30pm. Owners do not stay, so dogs can settle and behave naturally. We assess temperament and comfort within the group, keep you informed and discuss the outcome with you.

Read our full assessment and suitability guidance.

4. Book your first visits

After a successful assessment, request services online, by telephone, text or email. Your online account shows requested and confirmed bookings and invoices. Book the month ahead as early as possible; spaces fill quickly.

When to pay

Daycare invoices are issued at the end of each month for the forthcoming month and are due on the 1st. Grooming Plan Direct Debits are normally collected on the 25th. Boarding requires a fixed 25% non-refundable deposit and the balance 14 days before arrival; cancellation within those 14 days remains payable in full, subject to reasonable actual loss and consumer rights. Invoices are payable in advance.