VIP Membership - How does it work?

Choose a section below for prices, benefits, booking arrangements and the terms that apply to your membership.

Current prices → from 1 January 2027

Bronze: £430 → £575 per month.

Silver: £560 → £725 per month.

Gold: £690 → £875 per month.

All prices include VAT. Prices apply to new membership terms and renewals; existing members keep their agreed monthly price for the full 12-month term. The benefits and operating rules below describe the 2027 terms; existing signed agreements govern current membership terms.

Your regular routine

Choose Bronze (3 regular days each week), Silver (4) or Gold (5). The 12-month allocations are 150, 200 and 250 daycare sessions respectively, allowing for the operating calendar and scheduled closures. Fees are spread over 12 equal monthly payments. Allocated sessions are not a bank of credits.

Grooming & benefits

Bronze includes 6 routine grooms per term, Silver 8 and Gold 12. A birthday treat bag is included, with eligible member discounts of 5%, 10% and 15% respectively under the agreement. Grooms and daycare allocations are personal to your dog, must be used within the term and do not roll over. Extra coat work may be charged separately; a groom cancelled with less than 48 hours' notice may count as used.

Extended canine care

Breakfast Club (7am–8am) is included on qualifying allocated VIP days only when booked month by month in advance and confirmed. Membership does not automatically reserve early drop-off every day. Requests are subject to canine staffing, licensed capacity and reasonable usage so all clients have fair access. After School Club (6.30pm–8.30pm) is included on qualifying days when booked in advance, subject to availability. The 8.30pm–10.30pm extension costs an extra £12 from 1 January 2027.

Keeping you informed

Daily care updates and biannual progress reports share progress, recommendations and assessments. We can administer agreed medication with your instructions. Scheduled veterinary visits and other support can be discussed and arranged according to availability and your dog's needs.

Boarding with your membership

Current boarding is £14 per qualifying VIP night or £29 at the standard rate. Rates from 1 January 2027 are £15 and £35 respectively. Boarding is charged in addition to applicable daycare. Collection by 8am has no collection-day daycare charge; collection after 8am incurs the full applicable daycare rate unless covered by a qualifying VIP allocated day.

The VIP rate follows your established allocated schedule; rearranging a daycare session does not change that schedule for boarding discounts. Days cannot be swapped solely to obtain the preferential rate.

A fixed 25% non-refundable deposit secures boarding. The balance is due 14 days before arrival; cancellation within those 14 days leaves the full fee due, including the deposit already paid, subject to reasonable actual loss and consumer rights.

Clear terms

Membership is a 12-month commitment. Ordinary early termination and any recalculation follow your agreement, subject to reasonable actual loss, costs saved, replacement bookings and payments received. Any excess prepayment is refunded. Statutory cooling-off cancellation follows the Consumer Cancellation Notice included in each 2027 agreement: after an express request to begin services within that period, only the lawful proportionate charge for services actually supplied is payable. Ordinary notice charges and discount repricing do not apply to that statutory cancellation.

For absence exceeding one calendar month, the holding fee is 50% of the usual monthly charge; otherwise the place is reallocated. It does not automatically pause membership payments or replace termination requirements. Females in season are excluded from all services. Benefits require an account in good standing.

Extras outside your package are charged separately. Read the applicable membership agreement and Client Terms of Service for full conditions.